ORDER PROCESSING

Most in-stock items will ship within 1-2 business days of ordering; however. Please note that items ordered together may not ship on the same day, and sometimes items may be temporarily out of stock or on back order. Rest assured that any shipping delays will be notified to you at the time of placing your order. If any other unforeseen delays occur, you will be notified within 10 days of placing your order.

SHIPPING RANGE

We are pleased to offer our customers worldwide shipping on all of our products. We are currently unable to ship to PO Box addresses.

TRACKING INFORMATION

All orders are shipped via DHL or USPS. When your order leaves our warehouse, we will email you a shipping confirmation. The confirmation email will provide information on how to track your order. You can also track your order by clicking on the “My Account” button in the upper right corner of our website and selecting “Track My Order”. Once you click the button, you can enter your order ID number and order email to track your order. Please contact our customer service team at [email protected] and we will be happy to assist you.

CUSTOMS, DUTIES AND TAXES

International shipments outside the U.S. may require customs clearance. These charges may include import duties, handling fees, local taxes, and other fees.

Sbartclothes is not responsible for these charges or any delays caused by customs or other government agencies, which will be paid by the customer.

Failure to pay these charges will mean that your package will be returned to United States. Please ensure that you understand the process and fees that may apply for delivery to your country. If this happens, your original shipping costs plus any other associated return costs will be forfeited.

INCORRECT ADDRESS

Packages are usually returned to us by the carrier or to an unintended recipient if the address is incorrect, out of date or rejected because the address is a PO box or parcel station. We are unable to change the address after the package has left us. Please check the address carefully when placing an order. If your package is returned to us, we will refund the order, minus the shipping costs, and send you an email to notify you. You will need to place a new order online.

DELIVERY DELAYS

We do our best to ship your order promptly. Sometimes, deliveries are delayed due to unforeseen reasons such as the delivery truck breaking down or bad weather. If you have a tracking number for your order, check online for updates directly from the courier. You can find the tracking number in your shipping confirmation email.

FAILED DELIVERY

Most carriers make multiple attempts to deliver your package. If they find that they cannot successfully deliver your package, it may be returned to us or held at a local warehouse for you to arrange collection. If the package is not collected, it will be returned to us. If this happens, your order will be refunded less the shipping cost and an email will be sent to notify you. You will need to place a new order online.

ILLEGIBLE ADDRESS

In rare cases, an address label may become illegible in transit. If this happens, the carrier will return the package to us. In this case, we will re-ship it free of charge.